Everything You Need to Know About Our Post-Purchase Support

Learn more about post-purchase support and the options available to our customers 

Key takeaways: 

• Barefoot Spas has a very accessible and responsive customer support team. 
• We answer questions by phone, email, chat, and social media. 
• Owners can access their user manual and warranty guide on our website to answer questions.
• You can drop us general, delivery, sales, or service inquiries through mail or our contact form.

An unfortunate post-purchase experience for buyers is not receiving good customer service. Customers often feel abandoned and ignored when looking for support. This creates frustration and resentment. The struggle to communicate with a brand post-purchase can make people look elsewhere. 

That is why we strive to give our buyers the best customer experience. We believe in continuing the conversation with our buyers after their purchase. That’s why we have robust post-purchase options to assist our buyers with any concerns or questions. Let's look at all the different ways we can assist our customers after fulfilling their orders. 

Self-support options post-purchase 

For many of your unit concerns post-purchase, you can access a digital copy of your owner's manual. You can either view the user guide straight from our website or download it and keep it handy for future reading. The manual lists common concerns and corresponding solutions users might have. It is the best DIY resource for quandaries. 

You can also refer to our "Frequently Asked Questions" page to find answers to common questions. Check out our Warranty page to learn more about how we process returns and handle warranties on different components of your spa. 

Access our Authorized Service page to find authorized service technicians near you. You can also connect with us on our social profiles to gain insights into a variety of topics. Our valuable online resources are great self-support options.

Post-purchase support channels  

Barefoot Spas has an omnichannel presence, which means we offer active and quality support via a variety of platforms. Here are all the ways to get in touch with us: 

• Email: Feel free to send us an email with your concerns and questions. Attach documents and relevant images if necessary to support your needs. 
  
  If you can’t figure something out, have an issue with installation, something's not working as it should, or you experience any other trouble, just send us an email at customerservice@barefootspas.com, and one of our customer service representatives will get back to you. Our response times are fast and efficient.  

• Phone: If you would prefer to talk to someone, call us at (804) 298-3950, and we will be more than happy to assist you. Our customer service team addresses a wide array of concerns and queries for our buyers. Give us a ring and get a solution to your issue in no time!

• Contact form: We also have a contact form that you can fill out. Just submit your inquiry with your email and phone number and one of our experts will get back to you ASAP. The form features a field to explain your inquiry in detail – this helps us understand your specific query's exact nature and severity. 

• Social: Do you find yourself browsing on social media? If so, then connecting with us won’t be a challenge. We have a Facebook page, Twitter, Instagram, Pinterest, YouTube, and LinkedIn. Send us a message on any of these platforms and we’ll be happy to get back to you. 

Use any of the above routes to get the best post-purchase support for your spa. We want to provide the assistance you need in the format that’s easiest for you.  

Post-purchase support needs

Are you curious about what counts as post-purchase support? The simple answer is anything related to your purchase. Customers can reach out with general questions, which may include any concerns about their unit’s specific components or functioning. If there's anything we can do to help you understand your spa better, please contact us. 

Some owners want to know more about installation after purchasing their unit and our team of professionals is here to help. If you haven't set up your installation space or you have questions on the delivery process, reach out to us; though we will be in touch to guide you through the delivery process after your purchase.  

If other order-related concerns, let us know. Our team of customer service professionals will resolve the issue as quickly as possible. 

Reach out to us with any questions you may have 

Reaching out to a brand post-purchase shouldn't be a hassle. No customer should have to go through multiple barriers and navigate dozens of customer representatives to get help. That is why Barefoot Spas streamlines the post-purchase support process for our buyers. 

We have made available a wide range of post-purchase support options that make it convenient for our customers to reach out to us at any time on any platform for any given issue. Our post-purchase ecosystem provides every customer with an absolute peace of mind after buying a spa. 

Whether you buy a swim spa, fitness spa, or hot tub, our customer support team is here for you, ready to extend the best professional help from day one. Have any questions? You know where to find us now.